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Services Marketing: People, Technology, Strategy

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You’ll find that this text takes a strongly managerial perspective, yet is rooted in solid academic research, complemented by memorable frameworks. Our goal is to bridge the all-too-frequent gap between theory and the real world. Practical management applications are reinforced by numerous examples within the 15 chapters. Complementing the text are 18 outstanding classroom-tested cases. We’ve designed Services Marketing, Seventh Edition to complement the materials found in traditional marketing management and principles texts. Recognizing that the service sector of the economy can best be characterized by its diversity, we believe that no single conceptual model suffices to cover marketing-relevant issues among organizations ranging from huge international corporations (in fields such as airlines, banking, insurance, telecommunications, freight transportation and professional services) to locally owned and operated small businesses, such as restaurants, laundries, taxis, optometrists, and many business-to-business services. In response, the book offers a carefully-designed “toolbox” for service managers, teaching students how different concepts, frameworks and analytical procedures can best be used to examine and resolve the varied challenges faced by managers in different situations.

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Ketersediaan

43572 C.5	658.8 LOV S	Library Lantai 2	Tersedia
48571 C.4	658.8 LOV S	Library Lantai 2	Tersedia
48570 C.3	658.8 LOV S	Library Lantai 2	Tersedia
48569 C.2	658.8 LOV S	Library Lantai 2	Tersedia
48572 C.5	658.8 LOV S	Lantai 2	Tersedia

Informasi Detil

Judul Seri

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No. Panggil

658.8 LOV S

Penerbit

New Jersey : Pearson Education, Inc.., 2011

Deskripsi Fisik

648 hlm.

Bahasa

English

ISBN/ISSN

0-13-611874-7

Klasifikasi

658.8

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

7

Subyek

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Info Detil Spesifik

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Pernyataan Tanggungjawab

-

Versi lain/terkait

Lampiran Berkas

Komentar

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