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Secretarial Office Procedures
Secretary office procedures involve communication. Whether a secretary is on the phone or talking face-to-face with clients or coworkers, secretaries often serve as the middleman to companies. Managers have taken on more duties and must rely on secretaries to be the face of their office. Secretaries may greet clients at their desk, phone their boss to let the boss know the client is available, then give the client directions or escort the client to the boss's office. Not all procedures are carried out in person, as secretaries must also communicate via email, instant messenger, text message or web camera video chats.
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