Penggayaan APA
LUCAS, Robert W.. (2009).
Customer Service Skills for Success (4).
New York:
Mc Graw Hill.
Chicago Style
LUCAS, Robert W..
Customer Service Skills for Success.
4
New York:
Mc Graw Hill,
2009.
Text.
MLA Style
LUCAS, Robert W..
Customer Service Skills for Success.
4
New York:
Mc Graw Hill,
2009.
Text.
Turabian Style
LUCAS, Robert W..
Customer Service Skills for Success.
4
New York:
Mc Graw Hill,
2009.
Print.