Penggayaan APA
LUCAS, Robert W.. (2012).
Customer Service Skills For Success (5).
New York:
McGraw-Hill.
Chicago Style
LUCAS, Robert W..
Customer Service Skills For Success.
5
New York:
McGraw-Hill,
2012.
Text.
MLA Style
LUCAS, Robert W..
Customer Service Skills For Success.
5
New York:
McGraw-Hill,
2012.
Text.
Turabian Style
LUCAS, Robert W..
Customer Service Skills For Success.
5
New York:
McGraw-Hill,
2012.
Print.